Product designer and UX researcher for high-stakes products, from frontline policing tools to surgical training in VR.
PrecisionOS App
4,100+ downloads, live on both app stores
Field Point
Reached MVP, with continued government funding
Command and Control
Rolled out to a beta cohort and a monitoring unit
Delphi x WK
22 platforms researched, full concept in two weeks
I help teams drive digital concepts from idea to product, through empathy, research and data.
For nearly two decades, I've worked across product, brand and emerging technology, helping teams get mission-critical products off the ground quickly.
At the RCMP, as the first UX hire in the Combined Forces Special Enforcement Unit, I designed task-critical tools for officers who needed answers off grid and under pressure. At EA Sports FC, I owned test strategy across eight platforms. At PrecisionOS, as UX product designer and product owner, I sat with surgical residents in testing and carried what they showed us into VR training, a companion app and a website.
I'm happiest where research meets the build, with direct access to decision-makers, the authority and time to shape the product, and a team that treats design as a core part of building.
More about meSix habits that show up in every project, whatever the setting.
Requests often arrive as an answer: an image refresh, a feature, an MVP date. I start by writing the brief or the delivery timeline, so every assumption and question is out in the open before anyone designs.
Seen in Website and Delphi x WK
Ride-alongs, time in a police cruiser, sitting with dispatchers on busy days, resident interviews and onboarding calls. Support calls and customer service are research too, and some of my best projects started there.
Seen in Field Point, Command and Control and Admin Dashboard
How Might We sessions, affinity maps, personas, journey maps and card sorts. I bring developers, product and leadership into the room to agree the flow together, which saves a great deal of back and forth later.
Seen in Field Point, PrecisionOS App and Onboarding
I sketch wireflows on paper and map every page before any of it is styled, building on the design system that already exists. When the screens drift, I'm happy to call a reset and go back to the flow.
Seen in Field Point and Delphi x WK
Rounds of moderated testing with real users, scored by task completion so the team can agree on what we saw, with open questions at the end. Some of the most useful findings had nothing to do with the interface.
Seen in Field Point, InCrowd and Brew Crew
As designer and product owner, I write acceptance criteria, plan testing with QA, look after the backlog and set up event tracking, then keep listening once it's in people's hands.
Seen in PrecisionOS App, Website and Growth
April is a superstar UX designer who has a really strong grasp of improving the quality of user interfaces and software experience. Really top notch, well thought out designs. She is responsive and easy going, meshes well in any team. Absolute pleasure to work with, I wouldn’t hesitate to work with her again.
She became an integral part of our workflow, collaborating seamlessly across QV, Development, Production and Design. She has a natural ability to rally the troops and build alignment across different disciplines to drive key objectives forward.
Her attention to detail and multiple concept iterations ensured the final design met technical requirements and resonated with FISOC’s values. Her creativity and work ethic enhanced FISOC’s visibility, fostering pride and unity among employees.
A project in mind, a question about my work, or a code to read the case studies? I'd love to hear from you.
Send a note here or write to me directly, and I'll get back to you soon.