CFSEU, RCMP · Dispatch and monitoring · 2023 to 2024
Helping dispatch see who's right for a call, not just who's closest.
How time with dispatchers and duty officers shaped a map that brings live calls and member skills onto one screen.
In short
Dispatch could mainly see who was closest to a call, while member skills lived in other systems. After two years of opening up data access, and time observing dispatchers and duty officers at work, I designed a map with three levels of zoom that puts live calls and member details side by side. It rolled out to a beta cohort and a monitoring unit through 2023 and 2024.
At a glance
2 groups
Rolled out to a beta cohort and an internal unit that monitors public safety.
2023 to 2024
Rolled out across both years, then moved into unmoderated usability testing as my contract ended.
3 levels
Of zoom, from the whole province to a single call, without losing your place.
Read the full story
The research, the design decisions and what I learned sit behind a short access code.